> For the complete documentation index, see [llms.txt](https://help.decodeage.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.decodeage.com/decode-age-support/refund/not-sure-about-your-purchase-our-30-day-return-guide.md). # Not Sure About Your Purchase? Our 30-Day Return Guide ### Returns & Refunds At Decode Age, we aim to make your experience seamless. If your purchase does not meet expectations, our return and refund process is designed to be simple and transparent. *** ### Can I Return My Item? Items purchased directly from our website or authorised offline dealers are eligible for return, provided they are in **their original condition and packaging**. For purchases made through third-party platforms, return and refund policies are subject to the respective seller’s terms. *** ### 30-Day Money-Back Guarantee We offer a **30-day money-back guarantee** on eligible products. If you are not satisfied with the results, you can request a **full refund within 30 days of delivery—no questions asked**. To initiate this, please contact our support team within the 30-day window. *** ### Refund Process * **Prepaid orders:** Refunded to the original payment method * **COD orders:** Refunded directly to your bank account You may be required to share your bank details for COD refunds. *** ### Refund Timelines * **Online payments:** Processed within 7 working days * **COD orders:** Processed within 14 working days *** ### Important Guidelines * Refund requests must be raised within **30 days of delivery** * Items should be returned in **intact condition** (unless covered under the money-back guarantee) *** ### Need Help? If you face any issues with your return or refund, our customer care team is available to assist you. 📧 *** ### Delayed Orders If your order has not been delivered within the estimated **5 working days**, please contact us with your order number for assistance. *** #### Final Note Our 30-day guarantee reflects confidence in our products and ensures you can try them with complete peace of mind. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.decodeage.com/decode-age-support/refund/not-sure-about-your-purchase-our-30-day-return-guide.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.