# Not Sure About Your Purchase? Our 30-Day Return Guide ### Returns & Refunds At Decode Age, we aim to make your experience seamless. If your purchase does not meet expectations, our return and refund process is designed to be simple and transparent. *** ### Can I Return My Item? Items purchased directly from our website or authorised offline dealers are eligible for return, provided they are in **their original condition and packaging**. For purchases made through third-party platforms, return and refund policies are subject to the respective seller’s terms. *** ### 30-Day Money-Back Guarantee We offer a **30-day money-back guarantee** on eligible products. If you are not satisfied with the results, you can request a **full refund within 30 days of delivery—no questions asked**. To initiate this, please contact our support team within the 30-day window. *** ### Refund Process * **Prepaid orders:** Refunded to the original payment method * **COD orders:** Refunded directly to your bank account You may be required to share your bank details for COD refunds. *** ### Refund Timelines * **Online payments:** Processed within 7 working days * **COD orders:** Processed within 14 working days *** ### Important Guidelines * Refund requests must be raised within **30 days of delivery** * Items should be returned in **intact condition** (unless covered under the money-back guarantee) *** ### Need Help? If you face any issues with your return or refund, our customer care team is available to assist you. 📧 *** ### Delayed Orders If your order has not been delivered within the estimated **5 working days**, please contact us with your order number for assistance. *** #### Final Note Our 30-day guarantee reflects confidence in our products and ensures you can try them with complete peace of mind.