Not Sure About Your Purchase? Our 30-Day Return Guide

If your item isn't a perfect fit, return it within 30 days. We make it easy to shop worry-free.

What You Need to Know about Returns & Refunds

At Decode Age, we understand that you may not always love what you buy and that you may want to return it. We want to make sure returning your item is easy and hassle-free, so here is what you need to know about our return and refund policy.

Can I Return My Item?

If you bought your item from our website (www.decodeage.com) or offline dealer and it's still in its original package, then you're good to go! In case it is from other portals and sellers just make sure you check with the seller if they accept returns or refunds.

How Long Do I Have to Decide?

Take up to 30 days to make sure your purchase feels just right. If you decide it's not for you, no worries—just go back to the seller you purchased it from and work out the details.

How do I get a refund for my prepaid order?

Refunds for prepaid orders will be processed via the original payment method used at checkout.

What is the refund processing time?

Online payments are refunded within 7 working days to the original source. For COD orders, refunds are processed to your bank account within 14 working days.

What If I Can't Resolve It with the Seller?

No sweat. If you're stuck, our customer care team is here to help out. So just reach out to us and we’ll do our best to help you find a solution.

Is There a Deadline for Refunds?

Yup, make sure to reach out within the 30 days to get your refund sorted. If your return window has passed, unfortunately, you won't be able to get a refund.

Will I Get My Refund the Same Way I Paid?

Absolutely, we keep it consistent—you'll get your money back the way you paid. Easy-peasy.

If you have any other questions regarding our return and refund policy, feel free to contact our customer service team and we'll be happy to help.

What should I do if I don’t receive my order on time?

If your order is delayed beyond the estimated 5 working days, please reach out to us at [email protected] with your order number.