Not Sure About Your Purchase? Our 30-Day Return Guide
If your item isn't a perfect fit, return it within 30 days. We make it easy to shop worry-free.
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If your item isn't a perfect fit, return it within 30 days. We make it easy to shop worry-free.
At Decode Age, we aim to make your experience seamless. If your purchase does not meet expectations, our return and refund process is designed to be simple and transparent.
Items purchased directly from our website or authorised offline dealers are eligible for return, provided they are in their original condition and packaging.
For purchases made through third-party platforms, return and refund policies are subject to the respective seller’s terms.
We offer a 30-day money-back guarantee on eligible products.
If you are not satisfied with the results, you can request a full refund within 30 days of delivery—no questions asked.
To initiate this, please contact our support team within the 30-day window.
Prepaid orders: Refunded to the original payment method
COD orders: Refunded directly to your bank account
You may be required to share your bank details for COD refunds.
Online payments: Processed within 7 working days
COD orders: Processed within 14 working days
Refund requests must be raised within 30 days of delivery
Items should be returned in intact condition (unless covered under the money-back guarantee)
If you face any issues with your return or refund, our customer care team is available to assist you.
📧 care@decodeage.com
If your order has not been delivered within the estimated 5 working days, please contact us with your order number for assistance.
Our 30-day guarantee reflects confidence in our products and ensures you can try them with complete peace of mind.
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