> For the complete documentation index, see [llms.txt](https://help.decodeage.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.decodeage.com/decode-age-support/shipping/cash-on-delivery-how-does-it-work-at-decode-age.md). # Cash on Delivery: How Does It Work at Decode Age? Cash on Delivery (COD) is available as a convenient payment option, allowing you to pay for your order at the time of delivery with a small upfront confirmation. *** ### How COD Works To place a COD order, a **₹99 advance confirmation fee** is required.\ The remaining amount can be paid to the delivery partner upon receiving your order. This helps ensure order authenticity and enables a smoother delivery process. *** ### Availability COD is available on **all products and across all order values**, subject to serviceability in your location. To place a COD order, please contact our Customer Care Team:\ 📞 +91 7969469000\ 📧 *** ### Offers & Discounts Discounts, coupons, and cashback offers are **applicable only on prepaid orders** and cannot be used with COD. *** ### Returns & Refunds COD orders are eligible for return and refund if: * The product is **unused and in intact condition** * The request is raised within the applicable time frame For orders covered under the **30-day money-back guarantee**, you must contact the support team within **30 days of delivery**. *** ### Refund Process Approved refunds are processed **directly to your bank account**.\ You may be asked to share your bank details to complete the transaction. *** ### COD vs. Prepaid Payments The major difference between COD and other prepaid payment methods is that COD customers pay when the order arrives, while those who use prepaid payment methods must pay before orders are dispatched. Orders placed with COD should expect their orders to arrive in 6–8 business days. ### Final Note COD offers flexibility with minimal upfront commitment, while prepaid orders provide added benefits like faster processing and access to offers. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.decodeage.com/decode-age-support/shipping/cash-on-delivery-how-does-it-work-at-decode-age.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.