# How Do I Get My Money Back for Returns at Decode Age?

### Refund Eligibility and Request <a href="#h_d4d0758bc2" id="h_d4d0758bc2"></a>

If you would like to initiate a refund, make sure to log into your account and select the correct order so you can click '[Request Refund](https://help.decodeage.com/en/articles/8570891-how-do-i-get-my-money-back-for-returns-at-decode-age)'. Before doing this, double check to make sure your item meets our return policy criteria, which includes returning within the specified period in its original condition.

Once you are sure that you have followed these criteria, you may proceed to the 'Request Refund' page and complete the form.

### Payment Gateway Refunds <a href="#h_4a38d3f3c4" id="h_4a38d3f3c4"></a>

We understand the refund process can be frustrating, so we try to make it easier for you by crediting the amount back through the exact payment method you used. This helps keep the process of refunds consistent and easy to understand.

### Refund Timing <a href="#h_ec62b42994" id="h_ec62b42994"></a>

Typically, refunds are processed within 7-10 business days after the returned item is received. You should receive a confirmation email once your funds have been issued back to you.

It is important to keep a record of the information regarding your return and to monitor your credit card statement for the refund amount. If you do not see the refund there, contact the customer service department to begin a refund inquiry.

We are always here to help should you require assistance. You can contact us through [email](mailto:care@decodeage.com), phone or [chat](https://wa.me/919009003095).


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