> For the complete documentation index, see [llms.txt](https://help.decodeage.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.decodeage.com/decode-age-support/shipping/changing-your-orders-shipping-address-at-decode-age.md).

# Changing Your Order's Shipping Address at Decode Age

### Can I change my shipping address after placing an order?&#x20;

You can update your shipping address **only before** the order is packed. Once packed, modifications are not possible.&#x20;

### Changing Your Address Fast <a href="#h_071d7162e0" id="h_071d7162e0"></a>

Address changes must be made quickly, ideally before your order is packed. Don't wait until it's too late to update the details in your account. Here's how to make an address change fast.

### Quick Address Change Before Packing <a href="#h_eb4c06a3f3" id="h_eb4c06a3f3"></a>

Address changes are only possible before your order is packed. Act swiftly by accessing your order details in your account and selecting 'Edit Address' to make the necessary changes.

### Step by Step: Updating Your Address <a href="#h_8717ba74fb" id="h_8717ba74fb"></a>

Changing your address is easy. Here's a step-by-step guide:

### Can't Change Address? Here's Why <a href="#h_4095176bf6" id="h_4095176bf6"></a>

Once your order status shows 'Packed' or 'Shipped', the address is locked in, and changes are no longer possible. In such cases, contact customer service for assistance.

### Conclusion <a href="#h_b518ed749c" id="h_b518ed749c"></a>

Making changes to your address is only possible if the order status is still in its early stages. Make sure to take advantage of this and update your details right away.


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